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Contact Center As A Service
Contact Center as a Service (CCaaS)
Solutions
Deliver seamless, intelligent and omnichannel customer experiences with Microsoft
- Unify all customer interaction channels
- Provide agents with a 360° customer view
Contact Center Access
Solutions
Receive calls from anywhere in the world and manage them in real time
- Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
- Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
Unified Engagement Suite - Genesys
Solutions
Augment your customer experience by orchestrating the entire customer journey
- Orchestrate the entire customer journey as one conversation
- Easily scale and evolve with our future-proof solution
Unified Engagement Suite - NICE
Solutions
A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and…
- Connect customer requests to the right agent, across any channel
- Optimize your workforce to keep your team engaged and productive
Workplace Together [Webex]
Solutions
Cisco telephony and collaboration tools managed by Orange
- Transform your workspace with seamless collaboration and unmatched flexibility
- Empower your team with real-time communications and robust security features
Microsoft Dynamics 365 Center of Excellence
Solutions
Your trusted Microsoft Partner for Digital Transformation
- Connect your business with Microsoft Dynamics 365 & Power Platform
- Empower your teams with automation, AI, and actionable insights
Service Manage
Solutions
A single service desk for managing incidents related to your supported products throughout their…
- Rely on 24/7 support to manage and quickly resolve all your incidents
- Communicate effectively with the support desk in your own language
Multisourcing Service Integration
Solutions
Centrally manage all of your IT services expenses and performance
- Improve suppliers’ quality of service through better management
- Optimize operational efficiency with visibility, control and simplification
Technical Management
Solutions
Expert technology support along the operational journey of your connectivity solutions
- Confidently rely on experts to own and secure the integration of your solution
- Realize continuous improvement by maximizing how your solution operates
Operational Support Services
Solutions
Optimize costs and maximize the availability of your IT infrastructure with consistent support…
- Get peace of mind and improve your efficiency in resolving equipment-related incidents
- Enjoy maintenance service for all your sites worldwide