Customer Experience

We experienced the Orange Business team as very helpful and creative. We really came to trust in their advice, and also appreciated their project based approach, translating our ambition into a concrete plan of action and reachable goals.

Our customer surveys show a 95% satisfaction rate, and the chatbot currently provides a 90% First Time Right score; which certainly contributes to the positive user experience and high adoption rate.

"With Orange cloud, we can continue to deliver secure and innovative payment solutions with high service levels to our customers."

“As part of our transformation, we needed a platform that would help us optimize operations and efficiencies within our cloud-first strategy. Orange Business provides us with an agile and composable platform, simplifying cloud connectivity and automation, while being elastic enough to satisfy our dynamic business model and digital ambitions.”