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Expertise
Data & AI

AI, Generative AI, and Intelligent Agents: Power Up Your Performance
Leverage AI to automate processes, predict trends, and drive smarter decisions.

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Data Intelligence: See Clearly. Decide Confidently.
Transform complex data into clear, actionable insights with powerful visualization tools.

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Data Management: Take control of your data assets
Unlock the power of trusted data—clean, secure, and compliant by design. Empower your teams with instant access to reliable insights while meeting GDPR, NIS2, and AI Act requirements.

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Data Architecture: Design and deploy your technology platform
Build smarter with Data Architecture—the backbone of every Data & AI success. Seamlessly integrate and govern your data at scale, with measurable quality, consistency, and compliance.

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All our Data & AI expertise

Customer Experience

Cognitive omnichannel customer experience
Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

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Digital omnipresence and data value creation
Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

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Human interaction at the right time
Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.

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All our Customer Experience expertise

Employee Experience

Provide an outstanding employee experience
Boost your performance and your appeal by ensuring a high-performance, agile and innovative work environment.

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Implement a collaboration solution designed for your employees
Unleash potential with a secure, collaborative work environment tailored to each individual employee.

Link to Implement a collaboration solution designed for your employees

Enable efficient hybrid working
Establish and secure hybrid working for the long term.

Link to Enable efficient hybrid working

Manage growing complexity
Successfully transform the management of your digital work environment.

Link to Manage growing complexity

Contribute positively to your social and environmental objectives
Build a sustainable, inclusive and sovereign digital work environment.

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All our Employee Experience expertise

Operational Experience

Connected smart products
Enhance efficiency, deliver real-time insights and enable seamless customization with connected smart products.

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Secure and flexible infrastructure
Build digital infrastructure for operational excellence and sustainable business outcomes.

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Assisted workers
Empower employee efficiency and increase workplace safety with IT solutions.

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ESG performance
Harness the power of IT to enhance environmental performance, from strategic insights to pragmatic, sustainable solutions.

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Operational efficiency
Improve quality and productivity through automation, supervision, digitization and optimization technologies.

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All our Operational Experience expertise

Digital Infrastructure

Digital consulting
Take advantage of our expertise, strategy and innovation with digital consulting for seamless transitions, optimized operations and competitive edge.

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SASE (Secure Access Service Edge)
Empower your teams to work together from anywhere with a secure, distributed network that’s designed to fit your needs.

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Cloud networking
We design, build and manage secure, scalable, automated cloud infrastructure for your global cloud estate with reliable services and guaranteed SLAs.

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Multi-cloud optimization
Multi-cloud optimization lets you tailor your cloud strategy to your unique needs, while optimizing performance, cost efficiency and resilience.

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All our Digital Infrastructure expertise

Cybersecurity

Secure the enterprise

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Solutions
Data Intelligence & AI

Live Intelligence
Optimising the operational efficiency of your team with generative AI

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Data & AI Architecture Assessment
Optimizing value creation through a modern and efficient data platform

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AI Center of Excellence (CoE)
Empowering your team with expert guidance to accelerate AI transformation

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Cloud MVP
Future-Proof your Business with a cost-effective Cloud Data Platform

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AI Strategy & Use Case Prioritization
Unlock the transformative power of AI through strategic prioritization and actionable insights

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Explore all Data & AI solutions

Customer Experience

CX Data Accelerator
Unlock additional potential of your CX Data

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CX of the Future Firestarter
Kickstarting your journey towards seamless and unified customer experiences

Link to CX of the Future Firestarter

Contact Center as a Service (CCaaS)
Deliver seamless, intelligent and omnichannel customer experiences with Microsoft

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Contact Center Access
Receive calls from anywhere in the world and manage them in real time

Link to Contact Center Access

Microsoft Dynamics 365 Center of Excellence
Your trusted Microsoft Partner for Digital Transformation

Link to Microsoft Dynamics 365 Center of Excellence

Explore all CX solutions

Consulting and digital transformation

Asset and Data Management
Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data

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Deployment Services
Purchase, delivery and installation of your IT infrastructure components at all your international locations

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Digital System Integration
Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility

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Operational Support Services
Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

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Project Management
Delegate your IT solution's deployment to a Project Manager for better peace of mind

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Explore all digital transformation services

Internet and networks

Evolution Platform Catalog
Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services that keeps pace with the changing needs of your business

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Flexible SD-Branch
Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience

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Internet Platinum
Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network

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Explore all Internet & Networks solutions

Collaboration and remote working

Live Intelligence
Optimising the operational efficiency of your team with generative AI

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Workplace Together [Webex]
Cisco telephony and collaboration tools managed by Orange

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Multisourcing Service Integration
Centrally manage all of your IT services expenses and performance

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Explore all Collaboration solutions

Cloud

Cloud services
Professional and Managed Services in the cloud

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FinOps
Build a cost-conscious culture to monitor, optimize, and manage your cloud costs

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Migration and Modernization Services
Make it easier to move and modernize your cloud workloads

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Explore all Cloud services

Security

Anticipate
Proactive cybersecurity: anticipate and prevent digital threats

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Detect and Respond
A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage

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Protect
Comprehensive protection for endpoints, networks & data

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Explore all Security solutions
Customer stories
Latest customer stories

SAPPI optimizes Energy Management with AI-Driven Bidding strategies

Link to SAPPI optimizes Energy Management with AI-Driven Bidding strategies

De Lijn Data Visualization enhances public transport service

Link to De Lijn Data Visualization enhances public transport service

How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance

Link to How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance

Carrefour Belgium deepens customer connections with the power of Google Cloud and the expertise of Orange Business

Link to Carrefour Belgium deepens customer connections with the power of Google Cloud and the expertise of Orange Business

Tailor-made insights for the right customer at SD Worx

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All our customer stories
News and events
Events

Do not miss our next events, and subscribe to our newsletter.

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All our events

News

Coral Reef Restoration Program for Tēnaka
Technology solution to automate and scale coral reef and marine biodiversity monitoring Tēnaka to benefit remotely from near real-time data from the coral reef, allowing scientists to spend more time regenerating reefs

A unified sales force for B2B digital transformation in Belgium
We’ve just taken a bold step forward in Orange’s#LeadTheFuture strategy by uniting our B2B forces across Orange Business, Orange Business Digital Services, Orange Belgium & Orange Cyberdefense.

All our news

Ebooks

Turning AI Promise into Business Value

Link to Turning AI Promise into Business Value

Data Ethics/AI Ethics: the 2 faces of a responsible future

Link to Data Ethics/AI Ethics: the 2 faces of a responsible future

Generative AI: Visa for a more interactive digital future

Link to Generative AI: Visa for a more interactive digital future

Customer Data Platform - Download the whitepaper

Link to Customer Data Platform - Download the whitepaper

Creating frictionless Customer Experiences with a curated CX ecosystem

Link to Creating frictionless Customer Experiences with a curated CX ecosystem

CX in Retail Banking:Digital transformation boosts Customer Experience

Link to CX in Retail Banking:Digital transformation boosts Customer Experience

All our ebooks

Replays

Webinar replays on Orange Business blog

Link to Webinar replays on Orange Business blog
About us
Who we are

Our story

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Corporate social responsibility
We firmly believe that every technological advancement should benefit humanity, society and the planet. We advocate for an ethical, responsible and inclusive visualization of digital technologies.

Link to Corporate social responsibility

Join us
Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore unprecedented possibilities. At Orange Business, we are committed to unlocking the unique potential within each individual.

Link to Join us

Our partners

Microsoft
Key partner to accelerate business transformation

Link to Microsoft

Adobe
A key partner in powering personalized digital experiences

Link to Adobe

Cisco
Accelerate your digital transformation

Link to Cisco

Fortinet
Securing your business network, end to end

Link to Fortinet

Discover our partners

Filters

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Expertise (9)

Partners (3)

Customer Stories (3)

Insights (1)

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Your search

Contact Center As A Service

Data Management: Take control of your data assets

Expertise

In a constantly evolving environment, Business Intelligence (BI) and Enterprise Performance…

Link to Data Management: Take control of your data assets

Leader in Contact Center and Customer Experience Solutions.

Partners

Customer experience

Genesys

Link to Leader in Contact Center and Customer Experience Solutions.

World Leader in Cloud Customer Experience

Partners

Customer experience

+ 1 other

NICE

Certified Silver Partner

Over 15 years of experien…

Link to World Leader in Cloud Customer Experience

Accelerate your digital transformation

Partners

Internet and networks

+ 1 other

Cisco

Global Gold Integrator

934 certified experts at …

60 accreditations

2743 expertises

Link to Accelerate your digital transformation

How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance

Customer Stories

AI, Data Intelligence & IoT

Belfius Insurance

Our customer surveys show a 95% satisfaction rate, and the chatbot currently provides a 90% First Time Right score; which certainly contributes to the positive user experience and high adoption rate.

Link to How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance

Market-leading European manufacturer builds modernized and future-ready digital infrastructure

Customer Stories

Internet and networks

Nobian

"I’m thrilled to highlight the successful collaboration between Nobian and our esteemed vendor, Orange Business. Our partnership is dedicated to maintaining a secure, modern network that embodies flexibility and efficiency. Together, we strive to achieve the perfect balance between insourcing and outsourcing, ensuring that our operations remain resilient and adaptable in an ever-changing technological landscape."

Link to Market-leading European manufacturer builds modernized and future-ready digital infrastructure